Total Quality in Managing Human Resources

Total quality management (TQM), the preferred approach to achieving total quality, is no longer the sole concern of quality engineers, product designers, process engineers and other specialists. Even the human resource management (HRM) function has an important role to play in developing quality across the entire organization. This guide aims to investigate the impact of human resource management (HRM) practices on the implementation of total quality management (TQM) practices, on the one hand, and to investigate the impacts of HRM and TQM practices on the organizational quality performance, on the other.

Print ISBN: 978-1-68251-354-5 | $150 | 2018 | Hardcover

Editor: Yan Zhang Liu